At MedXMG.com, we are committed to delivering your medications and health products in a timely, safe, and secure manner. Please read the following policy to understand our shipping practices.

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1. Order Processing

• • Processing Time:
    Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).

• • Prescription Orders:
    Orders containing prescription medications will only be processed after the prescription is validated by a licensed pharmacist.

• • Order Confirmation:
    You will receive an order confirmation email after placing your order. A separate email will be sent when your order ships, including tracking information.

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2. Shipping Methods & Rates

We offer several shipping options at checkout:

Shipping Method	Delivery Time*	Cost
Standard Shipping	3–7 business days	Based on order total/weight
Expedited Shipping	2–3 business days	Varies by location
Overnight Shipping	1 business day	Calculated at checkout
Local Delivery (if available)	Same/next day	Free or fixed fee

*Delivery times are estimates and may vary based on location and prescription validation requirements.

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3. Prescription Verification

For orders that include prescription medications:

• • We must verify a valid prescription before shipping.

• • You may upload your prescription, have your doctor send it to us, or request that we contact your healthcare provider.

• • Delays in prescription verification may delay shipment.

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4. Shipping Restrictions

• • No PO Boxes: We do not ship prescription medications to P.O. boxes. A valid street address is required.

• • Temperature-Sensitive Medications: Some medications may require insulated packaging and expedited shipping. Additional fees may apply.

• • Controlled Substances: These may require signature upon delivery or additional documentation.

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5. International Shipping

At this time, MedXMG.com:

• We offer international shipping.

6. Tracking & Delivery

• • Once shipped, you will receive a tracking number via email.

• • You can track your package directly via our website or the courier’s site.

• • If a package is marked delivered but not received, please contact us within 48 hours.

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7. Shipping Delays

We are not responsible for delays caused by:

• • Weather events

• • Courier delays (e.g., FedEx, UPS, USPS)

• • Incorrect or incomplete shipping addresses

• • Delays in prescription validation

We will do our best to notify you if a delay is anticipated.

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8. Lost or Damaged Packages

If your order arrives damaged, incomplete, or is lost in transit:

• • Contact our support team at support@medxmg.com within 3 days of delivery.

• • Please include your order number and a photo (if applicable).

• • We will investigate and, if appropriate, reship or refund your order.

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9. Customer Support

If you have questions or need help with your shipment:

MedXMG Shipping Support
Email: support@medxmg.com